Service portfolio provides transparency in services and their improvement

Companies and organizations are currently trying to map the overall status of their services. At the same time, the objective is to increase understanding and communication on which services are part of the core business practices and which ones are not. What levels of investments do services with varying investment-yield ratios require? One of the objectives of a service portfolio is simply to communicate the investment-yield ratio of services in order to lay a foundation [...]

The Absolute Basics of Service Portfolio Management

A company’s service portfolio can be defined as a group of services that are listed in terms of their value for business. This portfolio can include everything from in-house services to outsourced ones. Service portfolio management is the process of managing and improving the business through careful assessment of quality requirements, associated costs as well as their changing financial value. The main goal of service portfolio management is to maximize the realization of value to [...]